E-commerce

How StyleBox Automated Customer Service and Saved $50K/Year

Client: StyleBoxE-commerce

Results at a Glance

4 hours → 30 seconds

Response Time

70% automated

Ticket Resolution

+35%

Customer Satisfaction

$50,000

Annual Savings

1The Challenge

StyleBox was drowning in customer service tickets. Their team of 3 support reps couldn't keep up with 500+ daily inquiries, leading to slow response times and frustrated customers.

2Our Solution

We implemented an AI-powered customer service system including chatbots for common queries, automated ticket routing, and intelligent escalation. We also built automated order tracking and return processing workflows.

3The Results

4 hours → 30 seconds Response Time
70% automated Ticket Resolution
+35% Customer Satisfaction
$50,000 Annual Savings
"Epic Saaz transformed our customer service with AI chatbots. Response times dropped from hours to seconds, and customer satisfaction is at an all-time high."

StyleBox

Quick Facts

Industry
E-commerce
Client
StyleBox

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